Airbnb hosts are more likely to reject people with disabilities according to a new study.
A Rutgers University Study published last month found that 75 percent of travelers were given pre-approval for lodging if they did not mention they had a disability. Those who said they had dwarfism were pre-approved 61 percent of the time, those with cerebral palsy 43 percent of the time, and people who said they had spinal cord injuries only 25 percent of the time.
Researchers, who conducted the study between June and mid-November, said hosts asking travelers with disabilities a couple of question first before approving them could have contributed to the lower preapproval rates. Also, physical inaccessibility of the hosts' lodgings was a large factor for rejecting those with disabilities, The New York Times reported.
In September, Airbnb established a nondiscrimination policy, which stated "Discrimination of any kind on the Airbnb platform, including on the basis of ability, is abhorrent, a violation of our anti-discrimination policy and will result in permanent removal from our platform," and has rules regarding travelers with disabilities for hosts.
According to The New York Times, the researchers suggest to Airbnb that they ensure hosts know the federal disability guidelines and work with advocacy organizations and people with disabilities to understand what is needed for them.
Some of these things have already been done as Airbnb said it started working with disability organizations to educate hosts, and this summer people can expect new filters and listings to help solve the issue.
"This is just the start, and we will continue to engage experts and leaders in this area to ensure our community is open and accessible to everyone," Airbnb said in a statement.
The company has over 3 million listings and is valued around $30 billion.